Privacy Policy

01 Overview

Orient Global Logistics (PVT) LTD ("OGL", "we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy describes how we collect, use, store, and protect personal information obtained through our website at oglcmb.com and through our freight, customs, and wholesale distribution services.

By using our Site or services, you consent to the collection and use of your information as described in this policy.

02 Data We Collect

Information you provide directly:

• Name, email address, phone number, and physical address
• Company name, NIC or passport number (for customs purposes)
• Account login credentials (stored securely — passwords are hashed)
• Order details, shipping addresses, and payment information
• Freight enquiry and quote request details including cargo specifications
• Messages and communications you send us

Information collected automatically:

• Browser type, device type, and operating system
• IP address and approximate location
• Pages visited, time spent, and navigation paths on our Site
• Referring website and search terms used to find us
• Cookie and session data (see our Cookie Policy)

03 How We Use Your Data

We use the information we collect for the following purposes:

• To process and fulfil your wholesale orders and arrange delivery
• To manage your account and provide customer support
• To prepare freight quotes and manage shipments on your behalf
• To submit customs declarations and comply with Sri Lanka Customs requirements
• To send you order confirmations, shipping updates, and service notifications
• To send promotional communications where you have opted in (you may opt out at any time)
• To improve our website, services, and product offerings
• To detect and prevent fraud, abuse, or illegal activity
• To comply with legal and regulatory obligations

We will never sell your personal data to third parties for their marketing purposes.

04 Sharing Your Data

We may share your personal information with the following parties, only where necessary:

• Shipping carriers and airlines — to arrange and track your freight
• Sri Lanka Customs — for import/export clearance as required by law
• Payment processors — PayHere and Bank Transfer for secure payment processing
• SMS gateway — text.lk for OTP and notification delivery
• Government and regulatory authorities — where legally required

All third parties with whom we share data are required to handle it in accordance with applicable data protection standards.

05 Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Order records are retained for a minimum of 7 years for accounting and tax compliance. If you close your account, your profile is deactivated but order history is preserved to maintain the integrity of our financial records. You may request deletion of personal data not required for legal compliance.

06 Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These include:

• SSL/TLS encryption for all data transmitted to and from our Site
• Bcrypt hashing for all stored passwords — we never store passwords in plain text
• Access controls limiting staff access to personal data on a need-to-know basis
• Regular review of our data collection, storage, and processing practices

No method of transmission over the internet is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

07 Your Rights

You have the following rights regarding your personal information:

• Access — request a copy of the personal data we hold about you
• Correction — request correction of inaccurate or incomplete data
• Deletion — request deletion of your personal data where it is no longer necessary for us to retain it
• Restriction — request that we restrict processing of your data in certain circumstances
• Objection — object to our processing of your data for direct marketing purposes
• Portability — request a copy of your data in a structured, machine-readable format

To exercise any of these rights, please contact us at info@oglcmb.com. We will respond within 30 days.

08 Cookies

Our Site uses cookies and similar technologies to enhance your experience. Cookies are small text files stored on your device when you visit our website. We use session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period).

For full details of the cookies we use and how to manage your preferences, please see our Cookie Policy.

09 Children's Privacy

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected data from a child, please contact us immediately and we will take steps to delete it.

10 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify registered users of significant changes by email or by a prominent notice on our Site. The "Last Updated" date at the top of this page reflects the most recent revision.

Your continued use of our Site or services after any changes constitutes your acceptance of the updated policy.

11 Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or your personal data: